On online marketplaces, your point of contact on most marketplaces will be an account manager, buyer, or partner who helps guide you through the marketplace with the goal of growing your business. Whether helping solve issues, provide feedback on content, and offer special opportunities that will give you an edge, your relationship and communication with them is often vital to succeeding in eCommerce. • Account Managers vs Support Team
• Variations between marketplaces
• Business operations to discuss:
o Forecasts
o Sales/Promotions/Deals
o Rich Content (Video + Image + Descriptions)
o New opportunities (Direct Import, Private Label, Special Programs)
o Feedback on market trends
o Troubleshooting persistent account problems
• Assigned by Category/Department
o Identify your primary product category
o Assess your position in the market
o Identify your strengths vs other sellers
o Disclose annual goals
• IMPORTANT: Timely & Professional Communication
o Serious influence on account success
o Fairs/Market events or HQ visits to meet in-person
o Can have more than 1 contact per marketplace to communicate with
(marketing, shipping, sourcing, different categories etc.)

Ahmet Akdag

Ahmet Akdag, Principal Consultant & Owner of Styremont, is a business strategy and globalization consultant with experience in consumer goods, home décor & improvement, and flooring & textiles. He specializes in eCommerce B2B and B2C, through online marketplaces like Amazon, Home Depot, Walmart, Wayfair, and Overstock. He has helped clients pivot their retail business into eCommerce and grow into offering direct import and private label to the online retailers under brands like AmazonBasics, Mainstays, AllModern, and Home Decorators.